Support Desk
客服中心Ticket backlog, AI triage accuracy and agent workload.
7 openCSAT 4.3
Open
7
9 pending
Created today
5
First response
59m
AI deflection
62.1%
83.3% accuracy
CSAT
4.3
Over SLA
0
Ticket volume
30-day intake
By channel
Open mix
Open tickets
Needs human attention
| Ticket | Priority | Status | Created |
|---|---|---|---|
Speaker labels are swapped for two participants elena.kowalski@gmail.com · Resume AI · AI quality / Inaccurate output · 78.2% AI | Medium | open | 14h ago |
Would love keyboard shortcuts for bulk actions diego.murphy@harborlogistics.co · Marketing OS · Feature request · 97.2% AI | Low | open | 19h ago |
Need to transfer workspace ownership to a new admin lucas.oliveira@solsticeretail.com · Recorder AI · Account / Seat management · 76.5% AI | Low | open | 20h ago |
Streaming responses stall halfway through long documents elena.lindqvist@northgate.legal · Recorder AI · Bug / Performance · 69.1% AI | High | open | 24h ago |
Charged twice for the annual plan hiroshi.khan@vertexdynamics.com · Recorder AI · Billing / Duplicate charge · 94.3% AI | High | open | 1d ago |
Would love keyboard shortcuts for bulk actions amara.bennett@northgate.legal · Legal AI · Feature request · 89.9% AI | Low | pending | 2d ago |
Please add support for Portuguese (Brazil) olivia.khan@gmail.com · Recorder AI · Feature request · 88.6% AI | Low | pending | 2d ago |
Cannot log in — magic link email never arrives ingrid.kowalski@blueprint.health · Recorder AI · Account / Login issue · 83.8% AI | High | pending | 6d ago |
Rate limited on the API at 60 rpm — can we raise it? fatima.rossi@vertexdynamics.com · Translate Pro · Billing / Usage limits · 80.5% AI | Medium | pending | 10d ago |
Rate limited on the API at 60 rpm — can we raise it? ayesha.bennett@kestrel.io · Analytics Copilot · Billing / Usage limits · 79.3% AI | Medium | open | 10d ago |
How do I invite my whole team at once? mei.bennett@blueprint.health · Resume AI · How-to / Onboarding · 99.2% AI | Info | pending | 12d ago |
Where is our data stored and is it used for training? lucas.zhang@gmail.com · Docs Chat · Security / Data privacy · 79.8% AI | Medium | pending | 12d ago |
Need a W-9 and updated billing address on past invoices chloe.bennett@harborlogistics.co · Voice Studio · Billing / Invoice request · 85.1% AI | Low | open | 17d ago |
Downgrading to Starter, will we lose our history? olivia.andersen@gmail.com · Invoice AI · Cancellation / Downgrade · 77.6% AI | Low | pending | 21d ago |
Agent workload
Open assignments
| Agent | Open |
|---|---|
Sofia Rossi 34 solved · CSAT 4.0 | 0 |
Emma Laurent 24 solved · CSAT 4.5 | 4 |
Nina Petrova 25 solved · CSAT 4.4 | 2 |
Daniel Okafor 16 solved · CSAT 4.5 | 1 |
Yuki Tanaka 13 solved · CSAT 4.5 | 4 |
Tom Becker 12 solved · CSAT 4.3 | 3 |