Customer Feedback

用户反馈

NPS, ratings and AI-clustered themes from in-app, email, reviews and Discord.

12 products · 121 responses
NPS

26

+2.4%vs last period
61 promoters · 30 detractors
Avg rating

3.9 / 5

+0.6%vs last period
New this week

43

Positive

50.4%

24.8% neutral
Negative

24.8%

-1.2%vs last period
Total responses

121

NPS trend
Weekly net promoter score across the portfolio
Current 26
Sentiment mix
Share of AI-labelled sentiment
AI themes
Clustered topics with volume and week-over-week trend

Output quality

positive54 · 44.6%

“It caught a race condition in a background worker that two humans had already approved.”

Trend -7.9% vs prior period

Integrations & API

positive13 · 10.7%

“Strings resync automatically when we change the source copy, so nothing goes stale.”

Trend -22.7% vs prior period

Pricing & packaging

neutral11 · 9.1%

“Per-document pricing works for us, but it gets expensive in our peak months.”

Trend -9.5% vs prior period

Speed & latency

negative9 · 7.4%

“The first query after an idle period takes eight to ten seconds to return.”

Trend +29.4% vs prior period

Recent feedback

Latest customer messages with theme and workflow status

WhenProductRatingThemeMessageSourceStatusVotes
17h agoResume AI5/5Output qualityThe ATS score explanation is specific — it tells you which keyword is missing and where it shou…emailtriaged10
19h agoTranslate Pro2/5Mobile & offlineThe web editor is unusable on a tablet, which is where half of our reviewers work.npstriaged20
20h agoAnalytics Copilot2/5Export & reportingThere is no way to schedule a question and have the answer emailed out weekly.discordshipped14
21h agoRecorder AI1/5Transcription accuracyDiarisation gets confused when two people talk over each other — it merges them into one speake…emailplanned22
24h agoLegal AI5/5Output qualityClause risk flags come with citations back to our own playbook, which is what got it past our G…in appnew10
1d agoCRM Copilot1/5Speed & latencyThe pipeline view takes six or seven seconds to load once you cross a thousand open deals.emailtriaged15
1d agoCRM Copilot5/5Output qualityDeal scoring flagged two accounts as going quiet and both were genuinely at risk. We saved one …discordplanned2
1d agoDocs Chat4/5Output qualityRetrieval is good for recent docs; older archived pages come back much less reliably.reviewtriaged1
1d agoSupport Desk AI5/5Output qualityIt deflects around 60% of our tier-one tickets and escalates with a summary the agent can actua…npsplanned0
1d agoTranslate Pro5/5Output qualityGlossary enforcement is the feature nobody else does properly — our product terms finally stay …in apptriaged6
1d agoVoice Studio5/5Support & documentationBatch generating 200 clips overnight worked exactly as the documentation described.in apptriaged5
1d agoInvoice AI4/5Output qualityHandwritten delivery notes still need a human, which is fair enough.npsshipped8
1d agoLegal AI5/5Speed & latencyUploading a 180-page MSA and getting a risk summary back in under two minutes still feels unrea…npsplanned8
1d agoCode Review AI3/5Output qualityIt leaves three or four low-value nitpicks per pull request and people have started ignoring th…reviewtriaged10
1d agoResume AI5/5Output qualityTailored my resume to a specific job posting and I had three callbacks in the same week.reviewtriaged2
1d agoRecorder AI1/5Reliability & downtimeRecordings from the desktop app failed to upload twice this week with no retry, so I simply los…npsplanned19
1d agoLegal AI5/5Output qualityRedlines are close enough to what a junior associate would produce that our review time halved.in apptriaged0
2d agoDocs Chat5/5Onboarding & usabilityOnboarding new engineers got noticeably faster — they ask the bot instead of interrupting senio…reviewclosed10
2d agoDocs Chat5/5Output qualityAnswers come back with the Notion page and the exact paragraph, so nobody argues about the sour…in appnew12
2d agoSupport Desk AI3/5Output qualityIt confidently quoted a refund policy we do not have and we had to honour it for the customer.emailclosed5
2d agoSupport Desk AI5/5Support & documentationAnswers cite the help centre article, so agents can verify the reply in one click.in appnew12
2d agoSupport Desk AI4/5Pricing & packagingWe are on the beta plan and what pricing looks like after GA is still unclear.discordclosed1
2d agoVoice Studio5/5Output qualityPronunciation overrides for product names solved our single biggest complaint.in apptriaged0
2d agoMarketing OS4/5Integrations & APIWorks well for paid channels, but organic social is still a manual export.in appshipped5
2d agoVoice Studio4/5Support & documentationQuality is still good, but we have started evaluating alternatives now that development has slo…in appplanned0
2d agoAnalytics Copilot2/5Speed & latencyQueries against the events table time out fairly often on longer date ranges.reviewshipped9
2d agoInvoice AI3/5Output qualityMulti-currency invoices with mixed VAT rates get the totals wrong roughly one time in fifty.in appclosed13
2d agoAnalytics Copilot3/5Speed & latencyQueries against the events table time out fairly often on longer date ranges.npstriaged20
2d agoMarketing OS4/5Pricing & packagingThe per-seat price is fine; the extra charge for additional ad accounts caught us out at renewa…npstriaged6
2d agoTranslate Pro5/5Integrations & APIStrings resync automatically when we change the source copy, so nothing goes stale.emailtriaged3
2d agoRecorder AI3/5Transcription accuracyDiarisation gets confused when two people talk over each other — it merges them into one speake…npsshipped18
2d agoVoice Studio5/5Output qualityThe cloned brand voice is close enough that our listeners have not noticed the switch.npsplanned0
2d agoCode Review AI1/5Speed & latencyReview comments on large pull requests take four to six minutes, which is too slow for our merg…discordtriaged15
3d agoCRM Copilot5/5Output qualityFollow-up drafts pull real context out of the thread instead of generic filler.npstriaged9
3d agoResume AI4/5Onboarding & usabilityThe templates look good, but I want more control over section ordering.in appnew6